Below is a summary of each system configuration used with Arc. Admin privileges on the system are required for the initial installation and upgrade of the software. If the computers were purchased from Cadwell, the software is already installed and configured.
Workstation Clients (data collection and reader systems) – Use the installation disc to install the Arc software on each Arc system. Typical workstation systems include computers configured to record Arc data and physician reader stations.
Citrix Servers – Use the installation disc to install the Arc software on Citrix servers.
*Note: If more than one Arc system is being installed on the same network, it is encouraged to include a CadLink server as part of the configuration. The CadLink server keeps all Arc systems synchronized and allows settings to be uploaded automatically across all platforms and EEG data to be reviewed from any Arc system at any time. To configure the CadLink server, see the CadLink Server Installation Instructions for details on installing the CadLink server. (PN: 369044-934)
See Appendix A and B for details on configuring for Windows 7, Windows 8 OS or Windows 10.
Installing Arc software on a new computer:
Locate the Arc installation disc.
- Browse to the installation disc loaded in your DVD drive.
- Double click on the Arc Setup.exe.
- After double clicking on the Arc Setup.exe, the installation of the Arc software will begin. The below Setup window will appear, select Install. The User Account Control window may appear, click Yes to continue.
- The Arc installer will display a Setup Progress window like the one below.
*Note: the installer is loading prerequisites at this time, this includes NET 4.5 and may take a few minutes. - Next, the Arc Setup Wizard will appear, select Next to continue the installation.
- The end-user license agreement will appear. Check the box to accept the terms of the license agreement and then select Next.
- The Arc Setup for Destination Folder will appear. Change this path if desired or keep at default and select Next.
- The Arc software application is now ready to install. The Ready to install Arc window will appear, select Install.
- The Completed the Arc Setup Wizard window will appear. The Arc software has been installed, select Finish. Check the box next to Display release notes on exit to have the release notes for this version of Arc software to automatically display.
- The Setup Successful prompt will appear, select Close.
Congratulations, the Arc software is installed. You can repeat the same steps on any additional Arc computers. To use the application, double click on the Arc icon on the desktop, the default password for the admin user is admin.
Upgrading an Existing Arc System
If your facility has a CadLink server follow the below instructions. If this upgrade is for a standalone system, please scroll down for instructions on upgrading a system that is not connected to a CadLink server.
Activating the Arc Software
The software activates with a free 60 day trial of all features. To activate the purchased features and application, double-click on the Arc icon and log into the application. Select Activate Software. If the remote control feature was purchased, please see Appendix C for configuration instructions.
If the computer has current access to the internet, select Activate Online. Enter the License ID which can be found on the installation CD. Enter a description of the computer and select Continue. The software will automatically unlock with the features that were purchased and assigned to the previously entered License ID. A prompt will appear stating that the software was successfully activated.
If the computer does not have an internet connection, select Activate by Phone. Enter the License ID for that system which can be found on the install disc, then select Continue. At this time, contact Cadwell customer support at (800) 245-3001 and notify the representative that you would like to activate your Arc software. Provide customer support with the user code displayed after the license ID is entered. Customer support will provide back an Activation Code, enter the code and select Continue. The software will unlock the features that are tied to that License ID and the below prompt will appear.
If all possible features were not purchased for Arc on a given system, the trial window with the 60-day countdown will still appear until the trial on those unpurchased items expires. Clicking on the question mark in the Arc software and selecting About, displays which features are licensed and which are not licensed.
Connecting Arc clients to the CadLink server
If more than one Arc system will be existing on the same network, it is strongly advised that a CadLink server is part of the configuration. Following are steps for connecting the client Arc systems to the CadLink server. In order to have the Arc client communicating with the CadLink server, the CadLink client on the Arc system must be configured to point to that server. For details on installing and configuring the CadLink server please reference the CadLink Server Installation Instructions, PN 369044-934.
*note: the Arc client must be on the network in order to connect to the CadLink server.
1. Left click on the gray checkmark in the task tray, the CadLink Client Control Panel will appear.
2. Select Tools, Advanced Settings. Check the box that says Using CadLink Server.
3. Enter the server name, the server port can be left at the default, unless this port is inactive on the network. If so, ask IT for an active port to use to communicate to the server.
Select OK, a series of pop-ups will occur in the task tray as the client connects and begins synchronization with the server, wait until the CadLink icon is a green check-mark, this is the indication that the client is connected to the server and is up to date. If this client was a standalone system collecting data prior to the introduction of a CadLink Server, the data on that client would sync up automatically when the client is pointed to the newly introduced CadLink server. The initial synchronization process may take several minutes.
Appendix A: Configuring Windows 7 for Arc Software
This section describes how to setup Windows 7 for optimal performance of the Arc program. These changes are not required but are suggested.
1. Turning off the UAC (User Account Control) before installing Arc on a Windows 7 PC (this is optional and not required)
a) Click on the Start Orb and select Control Panel.
b) Click User Accounts and click again on the words User Accounts.
c) Click on Change User Account Control Settings. Answer Yes to the message displayed.
d) Move the slider to Never Notify position and Click OK.
e) Restart PC.
Appendix B: Configuring Windows 8 for Arc Software
This section describes how to setup Windows 8 for optimal performance of the Arc program. These changes are not required but are suggested.
1. Add Computer, Network, User Files, Recycle Bin, and Control Panel Icons to the Desktop:
a) Click on the Desktop Icon in the Windows Start Screen.
b) From the Desktop, right lick and choose Personalize.
c) From the Personalization screen, choose Change Desktop Icons.
d) Check the boxes for the Computer, User’s Files, Network, Recycle Bin, and Control Panel icons, and then click the Apply and OK buttons.
2. Turn off the UAC (User Account Control):
a) From the Desktop, open the Control Panel icon.
b) Change the View by to Small Icons.
c) Select User Accounts.
d) Select Change User Account Control settings.
e) Move the slider to the Never Notify position, select OK. Answer Yes if a
prompt is displayed.
f) Restart the computer.
Appendix C Configuring Arc for Remote Control
This section explains how to install and configure for remote control The Remote Control license should be licensed on the acquisition system that the user would like to remote into. There is a setup process for both the licensed acquisition system and also for the review systems that will be used to remote into the acquisition computer.
Configuring the remote control licensed acquisition system:
1. Install Radmin Server 3.5 by double clicking on the rserv35.msi file located in the installation folder under Support and AcquisitionRemoteControl.
2. Setup through the install until complete.
3. Browse to Radmin Server 3 in Programs and double-click to launch the application.
4. Right click on the Radmin icon in the task tray and select Settings for Radmin Server
5. Select Permissions and Select Windows NT Security and select Permissions again.
6. Add the Windows Users/Groups that you would have access to remote control that machine. Select All Access for the users.
7. Next, select Enter license from the Settings for Radmin Server window. Enter the license number provided with the order in the field provided and select OK.
Configuring the review systems that will remote into the acquisition systems that have remote control licensed:
1. Install Radmin Viewer 3.5 to the default location by double clicking on the rview35.msi file located in the Arc installation folder under support\RemoteControl.
2. Step through the install until complete.
3. Launch Radmin Viewer by selecting it from the list of programs on the computer.
4. Navigate to Tools and select Options.
5. Select Remote Screen Options and uncheck Show Toolbar and Enable auto mouse scroll in the window. Press OK.