Arc 3.1

Arc 3.1 Software - Available Now

Arc 3.1 introduces wireless support and automatic data backfill for the Apollo+ 32- and Apollo+ 64-channel systems. Other additions and improvements include: user defined date time formatting including 24-hour clock time and a next generation API.

Eligible customers can update today.

Chatbot Tool

Live Chat now available

To better support our customers, Live Chat is now available on the Cadwell Support site and E-store.


Customer Support Programs

FREE membership with the purchase of system from Cadwell
(U.S. Customers)

New Product Pages

New Product Pages

New individual hardware and software product pages are now available through the new 'Products' menu dropdown.

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Please note that Cadwell offices will be closed for order processing on Monday July 3rd and Tuesday July 4th.
Customers needing support for emergency recordings/cases, please call 1-800-245-3001.
Normal order processing, shipments and full support will resume Wednesday July 5th.

Experiencing reporting issues with Sierra software or Easy III software?            Read a short instruction document to learn how to quickly fix this

U.S. Customers,
Complimentary premium support is FREE

(Including U.S. Territories, and the Caribbean)

International Distributors,
request a login here

(Please allow up to 2 business days)

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International customers, please contact your local distributor for support.

*Easy II, Sierra II Wedge, or customers that purchased hardware from a 3rd party vendor are currently not supported online.

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