Cadwell Support Site – Helping you help others.

Welcome to Cadwell Online Customer Support!

When you invest in Cadwell systems, our support team is here to help you get the most out of your equipment, helping you focus on what matters most: your patients.

This site provides 24/7 access to essential Cadwell support resources, including software downloads, software licensing, user guides,
product documentation, training videos, and live chat support.

Customers with a CadCare Support Plan receive enhanced support coverage. Contact us to learn more.

Create your customer account today to get started.

Cadwell Support

U.S. Customers

(Including U.S. Territories, and the Caribbean)

International Distributors,
request a login here

(Please allow up to 2 business days)

Already Registered? Click here to Login.

International customers, please contact your local distributor for support.

*Easy II, Sierra II Wedge, or customers that purchased hardware from a 3rd party vendor are currently not supported online.

Register for Support

Register to access support from our team of experts

Contact Sales

Contact us for assistance or to schedule a demo

Licensing Bot

Need to activate your Cadwell software?

Phone Support Hours

Monday – Friday: 4 am to 5 pm PT
IONM Support: 3 am to 5 pm PT
24/7 Support: For PSG/EMU and CadLink

(800) 245-3001 U.S. toll-free

(509) 735-6481

(509) 783-6503 fax

Experiencing issues with Sierra software table formatting in reports? Learn how to correct the table formatting issue (updated Jan. 2026)

Experiencing reporting issues with Sierra software or Easy III software? Click here to learn more