Installing or upgrading software can be an advanced process.  The software and hardware will require configuration in order to connect and function properly.  If you would like our assistance with installing or upgrading your software, please contact Cadwell at 1-800-245-3001 to schedule an appointment. Please note some upgrades, such as for Enterprise level customers, may take multiple days to complete. If your Cadwell equipment is covered by an active Cadwell Software Maintenance Plan, upgrade support is provided at no additional charge, otherwise please note that such assistance will be billed on an hourly basis at our current support rate.