This error is caused because the hardware cannot communicate with the remote input box.  Please disconnect and reconnect the remote input box to repair the issue (this may have to be done several times) then start the study.  If you continue to receive this error, you can run the study without the remote input box or replace the remote input box and cable.

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Check to make sure you have low impedance.   A high impedance can cause a noisy signal.  If the impedance is low, change the sensitivity of the record to see if the tracings are easier to read.  If you they are still very noisy, cycle power to the amplifier to improve the signal.

If the study is stuck in calibration mode, try to stop the calibration to see if it’s still on.  If that doesn’t fix it, open the event list and delete duplicate start and stop calibrations.  If necessary delete all calibrations.

If you’re trying to find a record in the Easy III dashboard, make sure no filters are entered in the dashboard.  Open detailed search and set the filters from custom to default in the right-hand side.  If you still can’t find the record, try to filter the list by status (All, deleted, archived, etc).

If the study is in read-only mode, it usually indicates that the record is open on another machine or is currently being viewed by another user.  Open the detailed records view and find and select the patient’s name.  In the bottom left-hand corner, scroll through the audit list and find the last person to open the file.

Alternatively, you can usually clear the read-only status by rebooting any computer which had opened the record.

If these tips so resolve your issue, please call application support.

If you are currently recording a patient do not change the name.  The record name cannot be changed within patient info, you will need to run a separate utility after the recording has finished.

If there was an error in the patient’s name or the reports are generating with the incorrect patient name in the title use the following steps to rename the record.

1. Use Easy III System Utilities to move the record to the local machine, or connect to the server or station where the record resides.
2. Open Easy III Review data and select the record. Open the patient info button and make sure the name is listed as the incorrect patient.  Type a 1 or a symbol behind each name.  IE: Doe! John! (This makes it easier to find in the following steps).  Close out of Easy III.
3. Find the red R icon in the bottom right-hand corner next to the clock. Right-click and select terminate.  If you receive a message “record manager is busy” press yes to close.
4. Browse to C:\Cadwell\Easy III and open RecordRenamer.exe
5. Find the patient with the incorrect name.
6. Select the patient, then select option “Select Other Patient” or “Create new patient”.
7. Find or type the name of the correct patient you wish to change to and press select. The record should show it has been successfully renamed.

If you encounter a problem in step 7, please try the following.

1. Follow the steps above to 5.
2. Press “Create new patient”
3. Create a new patient with today’s date as the name. IE: Doe, May 20.
4. Verify the record was successfully renamed
5. Find the newly created record with today’s date.
6. Follow steps 5 – 7 to change it to the correct name.

The SpO2 Value can have two separate errors.  If the value is showing as — or you have no SpO2 trace, Easy III is not able to detect the SpO2 Module.  If the value is showing as 0 and you do have a trace, the SpO2 sensor is being detected but it’s not reading a value from the patient.  Please follow the steps below for your individual problem.

The SpO2 value is 0

The SpO2 sensor is being detected but not reading from the patient.  Please try the following and wait 15 seconds between steps:

• Disconnect and reconnect the SpO2 sensor.
• Try the module on a different finger
• Place the module on a technician’s finger to see if you establish a signal.  This will help determine if the sensor is having a technical problem or the error is specific to the patient.
• If available, change the module and reset the Module Mapping.  If you’re in a recording, click on tools and select Module Mapping.  Change the oximetry selection to oximeter 1 and oximeter 2.  If there are multiple selections in the drop down list, try each selection and wait 30 seconds for a signal.

The SpO2 value is — or no data is available

The SpO2 sensor and SpO2 module are not being detected.  Please try the following and wait 15 seconds between steps:

In the menu, click on tools and select Module Mapping.  Change the oximetry selection to oximeter 1 and oximeter 2.  If there are multiple selections try oximeter 3 and 4.

Make sure the SpO2 module is directly connected to the Easy III amp.  It should not connect through another module or a Easynet hub.

Disconnect and reconnect all cables on the SpO2 module

If available, change the module and reset the Module Mapping.